Terms of service

1. INTRODUCTION
1.1 These Terms and Conditions govern the sale, including registration, of EGO Store products through the website www.egostore.pt.
1.2 The website www.egostore.pt is operated by Daniela e Silveira Lda, NIF 516122614, with registered office at Rua das Silvinhas nº 827, 4415-117 Sermonde, Vila Nova de Gaia, Portugal.
1.3 For the purposes of these Terms and Conditions: a) - "EGO Store" - The products sold on the website www.egostore.pt; b) - "User" - Any natural person who places an order through the website www.egostore.pt;
1.4 Use of the website www.egostore.pt and the purchase of EGO Store products presuppose that the User has read, understood and accepted these Terms and Conditions.
2. REGISTRATION ON THE WEBSITE
2.1 To place an order, the User may first register by completing the fields in the form available on the website www.egostore.pt. It is also possible to place an order without prior registration as a “guest”.
2.2 Once the User accesses their personal account, they are subject to these Terms and Conditions.
3. EGO STORE PRODUCTS
3.1 The website www.egostore.pt is intended for all users wishing to purchase products from their home or workplace, 24 hours a day, 7 days a week.
3.2 Information about product features can be found at www.egostore.pt.
3.3 EGO Store reserves the right to modify, at any time, the information, product range, prices, promotions and commercial terms presented on the website.
4. PLACING ORDERS ON THE WEBSITE
4.1 To place an order on www.egostore.pt, the User must have an email account and their browser must be configured to accept cookies and pop-ups.
4.1.1 The User may purchase products online, provided that they: a) Find the product(s) they wish to purchase; b) Add the selected product(s) to the "Shopping Cart"; c) Enter their personal details, delivery address, billing address, payment method, mobile phone number and tax identification number; d) Review their order and confirm it.
4.2 The User will receive an order confirmation email with details of the selected payment method.
4.3 The order will be delivered by the logistics operator to the address provided during the purchase process, together with the relevant invoice.
4.4 By submitting the order form, the User accepts the Terms and Conditions and the Privacy Policy.
4.5 EGO Store reserves the right to refuse and cancel orders in the following circumstances: a) The product is unavailable; b) Payment is not made using one of the options available on the website or within the specified deadline; c) Payment cannot be confirmed; d) The billing information is incorrect or cannot be verified; e) There is an obvious error in the quoted price; f) Delivery to the address provided is not possible.
5. PRICES
5.1 The prices of the products displayed on the website www.egostore.pt include VAT at the applicable statutory rate. The total VAT amount will be shown on the invoice sent to the user.
5.2 Prices are quoted in euros (€). Customs duties relating to the delivery country for orders outside Portugal shall be borne in full by the customer.
5.3 The prices of the products displayed are subject to change. The prices shown at the time of purchase apply to that transaction.
5.4 If an error is found in the price of the products ordered, EGO Store or the User may cancel the order before it is dispatched.
6. PAYMENT METHODS
6.1 The User may pay via PayPal, or by Multibanco Reference (ATM), MB WAY and Credit Card (managed by the secure payment platform Eupago).
6.2 Payment deadlines are stated at checkout: Multibanco (8h); PayPal, MB WAY and Credit Card (10 minutes). If you make the payment after these deadlines, we cannot guarantee the item is in stock. If failure to meet the deadline makes it impossible to ship the order and consequently results in a refund, administrative fees may be charged to cover operating costs (1.20€), or you may opt to receive a voucher for the full amount.
6.3 EGO Store does not accept any other payment method besides those expressly indicated.
7. SHIPPING
7.1 Mainland Portugal: Shipments are made via a partner carrier. The shipping cost varies according to the weight/number of items and is calculated automatically at checkout.
7.2 Portugal — Islands (Madeira and the Azores): Shipments usually take between 5 and 7 business days after dispatch. Shipments to the islands are dispatched weekly.
7.3 Europe and Third Countries: Delivery times range from 5 to 10 business days. Customs clearance and the related costs are entirely the customer's responsibility. In case of doubt or shipments subject to consultation, contact apoiocliente@egostore.pt.
8. DELIVERY
8.1 Deliveries are made Monday to Friday, during the carrier's delivery hours, to the address indicated by the User.
8.2 It is essential to ensure that someone is at the address to receive the order or answer the carrier's calls.
8.3 The estimated delivery times are 48 business hours for Mainland Portugal after dispatch; failure to meet this timeframe does not constitute grounds for cancellation for just cause, as the legal delivery limit is up to 30 days. Unjustified refusal of the order will incur a return charge equal to the shipping costs.
8.4 If an item is out of stock, the User will be informed and refunded within a maximum of 14 days.
8.5 Upon delivery, the User must inspect the packaging. If it shows obvious damage, they must refuse delivery and immediately report it to apoiocliente@egostore.pt, providing photographic evidence.
8.6 If you do not receive the order within a maximum of 30 days, you must contact EGO Store immediately.
9. RIGHT OF WITHDRAWAL
9.1 The User may withdraw from the contract within 14 (fourteen) days of receipt of the order, provided that the following conditions are met: a) The product(s) have not been used or damaged; b) They retain their original characteristics and the labels are intact; c) The product(s) are complete and in the original box with all accompanying materials; d) Sealed products that have been opened lose the right to return for reasons of health or hygiene protection; e) Returns of opened perfumes or perfume decants are not accepted; f) Exchanges or returns of outlet items, end-of-season items, mystery boxes or personalised items are not accepted.
9.2 The right of withdrawal must be exercised by means of an unequivocal communication to the email address apoiocliente@egostore.pt.
9.3 The shipping costs associated with a return under the right of withdrawal are borne by the customer.
9.4 After receipt and verification of the condition of the returned item, the refund will be issued within a maximum of 14 days using the same payment method (or by bank transfer/IBAN for card payments, where applicable).
10. CANCELLATIONS, EXCHANGES AND DEFECTS
10.1 The User may cancel the order by email before it is dispatched.
10.2 EGO Store does not offer direct exchanges. The User may choose to receive a voucher to purchase another item on the website, with collection and new shipping costs payable by the User. Orders paid for with a voucher and subsequently returned will entitle the User only to a new voucher.
10.3 In the event of a defective or non-conforming product, the User must report the problem within a reasonable period to apoiocliente@egostore.pt, along with photographs and video evidence of the moment the order is opened (unboxing). EGO Store reserves the right to reject claims for physical defects if the unpacking was not recorded on video.
10.4 Minor irregularities inherent in textile manufacturing (such as excess threads, slightly loose buttons, or minor pattern variations) are not considered defects that prevent use.
11. QUALITY AND COLORS
11.1 EGO Store makes every effort to ensure the accuracy of colors and photographs on the website. However, due to variations in monitors and screens, actual colors may differ slightly. Patterned items may have slight variations in the placement of the print compared to the photograph.
11.2 Sizes follow the standard European sizing chart. EGO Store is not responsible for color transfer caused by incorrect washing of colored or multicolored items.
12. COMPLAINTS AND DISPUTE RESOLUTION
12.1 Complaints must be sent to apoiocliente@egostore.pt.
12.2 In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform (https://ec.europa.eu/consumers/odr) or national consumer arbitration bodies, such as CICAP (Porto Consumer Information and Arbitration Centre - www.cicap.pt).
12.3 You may also use the official Electronic Complaints Book to submit complaints.
13. VALIDITY OF PROMOTIONS AND CAMPAIGNS
Promotional campaigns on the website are valid only for the period during which they are published and while stocks last. Items marked as Outlet or End of Collection are excluded from exchanges and returns.
Last updated: September 2026